Hello Josh,
I just ran across your post while searching for something else and I'm sorry to hear of your disappointment. I know the post is a bit old, but it's serious enough that I wanted to say a few words. First, we develop on Windows 7 machines now and at the time you were having your problem. We're a two person company and we're focused on improving our Openport hardware and free EcuFlash software. As a two person company, we have limited capacity to support software we didn't write, especially given the wide variety of software that works with our hardware (RomRaider, EvoScan, MazdaEdit, BRZEdit, MMCFlash, Versatuner, Toyota Techstream, etc.) I'm not sure what 36 steps your talking about, but generally for most people it's going to be a simple click of the install and if there are install problems, it's generally just diagnosing Windows driver install issues. Since your problem was with RomRaider, I'm guessing you were working with people on that forum, which is generally the best way forward, but you can always try contacting us too.
If you ever need support from us, just contact us directly at support at tactrix dot com. I can't promise that we can always solve issues with software we didn't write, but we try to do what we can including reaching out to the developers of those software packages to sort through issues.
-Mike
Tactrix
Recently decided to purchase an Openport 2.0 for $180 or so, even though I only need a 1.3. I wanted to support the project, plus its American designed and made so that's great. Flashing worked fine, zero issues there. But logging with romraider doesn't work with Windows 7. This is just absurd. I even went through their 36 step process to make it work, which was a complete joke. 7 steps were to reboot the computer. I spent ~2 hours trying to make this thing work with win7... completely unacceptable. I wasn't comfortable with driving my car without logging, because brand new tune. So it basically ruined my weekend, last weekend. I also own a $10 vagcom cable, which I have used before to log. That works with romraider logger within 10 seconds.