I just moved back to NH and needed an oil change on my STI...
Here's the telephone call transcript... let's see how many warning signs there are......
Ring Ring...
Them: Thank you for calling **** Subaru how may I help you?
Me: I need to schedule an oil change for my S-T-I.
Them: Is that a Subaru?
Me: Yes
Them: Let me connect you with scheduling...
Them: Good morning this is **** how can I help you?
Me: I need to schedule an oil change for my STI, I have the maintenance plan and need to know what the up charge for Synthetic is.
Them: Ok, I have an opening at 10:15, will that work.
Me: Yes, what is the additional charge for using synthetic oil?
Them: Please hold.....
Them: Is that a Turbo?
Me: Yes
Them: Please hold.....
Them: My manager says that he doesn't recommend Synthetic oil in a turbo.
Me: That's nice... what is the charge for using synthetic oil for the oil change?
Them: I will check, Please hold.....
Them: I spoke with my manager and he says that you will have higher oil consumption with synthetic oil.
Me: Does that mean you won't do it? If not that's fine I'll just have someone else do it.
Them: Well we can do it but it will be $25 extra.
Me: Ok, I'll be there at 10:15.
So.... 10:15 comes along....
It was the worst Subaru experience ever.... the service writer was nice enough but the Service Manager was dropping the "F" bomb in every sentence complaining about how cheap the owner of the dealership is and how he needs to find a new job and is understaffed.... It's a good thing that my 4 year old wasn't with me with the language they were using in the lobby area. If they hadn't already pulled my car into the shop I would have asked for my keys back and left.....
End Rant.....
Here's the telephone call transcript... let's see how many warning signs there are......
Ring Ring...
Them: Thank you for calling **** Subaru how may I help you?
Me: I need to schedule an oil change for my S-T-I.
Them: Is that a Subaru?
Me: Yes
Them: Let me connect you with scheduling...
Them: Good morning this is **** how can I help you?
Me: I need to schedule an oil change for my STI, I have the maintenance plan and need to know what the up charge for Synthetic is.
Them: Ok, I have an opening at 10:15, will that work.
Me: Yes, what is the additional charge for using synthetic oil?
Them: Please hold.....
Them: Is that a Turbo?
Me: Yes
Them: Please hold.....
Them: My manager says that he doesn't recommend Synthetic oil in a turbo.
Me: That's nice... what is the charge for using synthetic oil for the oil change?
Them: I will check, Please hold.....
Them: I spoke with my manager and he says that you will have higher oil consumption with synthetic oil.
Me: Does that mean you won't do it? If not that's fine I'll just have someone else do it.
Them: Well we can do it but it will be $25 extra.
Me: Ok, I'll be there at 10:15.
So.... 10:15 comes along....
It was the worst Subaru experience ever.... the service writer was nice enough but the Service Manager was dropping the "F" bomb in every sentence complaining about how cheap the owner of the dealership is and how he needs to find a new job and is understaffed.... It's a good thing that my 4 year old wasn't with me with the language they were using in the lobby area. If they hadn't already pulled my car into the shop I would have asked for my keys back and left.....
End Rant.....